German customer support agents - gaming en Capital Federal

For our 24/7/365 contact center in Buenos Aires, Argentina, 5CA is continuously looking for German Customer Support Agents to provide Support for NCsoft. We are looking for dynamic Customer Support Representatives, who have a passion for MMO games and Customer service. They will be dealing with passionate players who demand Customer Service and will demonstrate excellent organizational and prioritization skills and strong verbal and written communication skills. Tasks Providing Customer Support via game interface, e-mail, or other interfaces while adhering to high standards of quality and ethics Responding to Customer inquiries, providing complete and accurate responses Efficiently resolving Customer complaints and issues while maintaining high standards of Customer satisfaction Ability to identify issues requiring escalation, ensuring complete resolution Create and/or translate new articles for internal distribution and update existing articles as required Requirements You are a native German speaker, and next to that speak English fluently (preferred, not excluding factor) You are educated to degree level or equivalent You have 1-3 years experience in the games industry preferably in the QA / CS / IT arena You are an avid member of the Gaming community - particularly online You have previous experience working within a Customer Support environment or related area (preferred) You have experience of Customer billing Support (advantage, not excluding factor) You are flexible with regard to work demands outside of normal working hours 5CA offers A professional and multicultural working environment with people from all over the world, where you can use and further develop your technical knowledge, soft skills and language skills An exciting job in which no single day is the same, as you usually work for different clients & projects A flat, non-hierarchical organization structure with lots of responsibilities on agent-level, few management layers and an open-door policy Different shifts to choose (we have normal working hours, European working hours, etc) An enhanced health care program for its employees The possibility to grow with the company and get promoted to other positions if you show a consistent and outstanding performance Excellent salary conditions, based on Argentinean market standards Additional benefits for foreigners, such us Spanish classes, the coordination and payment of the working visa, expat package, etcContrato: Full-timeCompañia: 5C Alliance